Frequently Asked Questions

Everything you need to know about our gear, shipping, and technical support.

What is the typical shipping time for international orders?

International orders generally arrive within 7 to 14 business days, depending on the selected shipping method and customs processing times in the destination country.

Are Hak5 tools legal to own and use?

Yes, our tools are designed for authorized penetration testing, security auditing, and educational purposes. Customers are responsible for ensuring their use complies with local laws and regulations.

Do you offer technical support for hardware configuration?

We provide extensive documentation, community forums, and video tutorials via Hak5 University. For hardware defects, our technical support team is available via the help desk.

What is your return policy for electronic gear?

We offer a 30-day return policy for unopened and unused gear. If a product is defective, it is covered under our limited warranty for replacement or repair.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various cryptocurrencies for secure checkout.

How can I track my order once it has shipped?

Once your order is processed, you will receive an automated email containing your tracking number and a link to the carrier's tracking portal.